Click the Study Aids tab at the bottom of the book to access your Study Aids (usually practice quizzes and flash cards).
Study Pass is our latest digital product that lets you take notes, highlight important sections of the text using different colors, create "tags" or labels to filter your notes and highlights, and print so you can study offline. Study Pass also includes interactive study aids, such as flash cards and quizzes.
Highlighting and Taking Notes:
If you've purchased the All Access Pass or Study Pass, in the online reader, click and drag your mouse to highlight text. When you do a small button appears – simply click on it! From there, you can select a highlight color, add notes, add tags, or any combination.
If you've purchased the All Access Pass, you can print each chapter by clicking on the Downloads tab. If you have Study Pass, click on the print icon within Study View to print out your notes and highlighted sections.
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Chapter 11 Handling Objections: The Power of Learning from Opportunities
Video Ride-Along with Paul Blake, Vice President of Sales at Greater Media Philadelphia
You heard Paul Blake talk about making a successful presentation in Chapter 10 "The Presentation: The Power of Solving Problems". Now hear his tips about handling objections. While this might sound like the most difficult part of the selling process, Paul shares his advice about how to make this the most productive part of the selling process.
If you think you have to memorize all kinds of responses to objections, you’ll be pleased to hear that handling objections is easy…when you use the skills you already learned.