Click the Study Aids tab at the bottom of the book to access your Study Aids (usually practice quizzes and flash cards).
Study Pass is our latest digital product that lets you take notes, highlight important sections of the text using different colors, create "tags" or labels to filter your notes and highlights, and print so you can study offline. Study Pass also includes interactive study aids, such as flash cards and quizzes.
Highlighting and Taking Notes:
If you've purchased the All Access Pass or Study Pass, in the online reader, click and drag your mouse to highlight text. When you do a small button appears – simply click on it! From there, you can select a highlight color, add notes, add tags, or any combination.
If you've purchased the All Access Pass, you can print each chapter by clicking on the Downloads tab. If you have Study Pass, click on the print icon within Study View to print out your notes and highlighted sections.
To search, use the text box at the bottom of the book. Click a search result to be taken to that chapter or section of the book (note you may need to scroll down to get to the result).
View Full Student FAQs
Chapter 14 The Bureaucracy
On August 28, 2005, Hurricane Katrina inflicted widespread devastation on New Orleans and the Gulf Coast.
Devastation Wrought by Hurricane Katrina
Source: Photo courtesy of the Federal Emergency Management Agency, http://commons.wikimedia.org/wiki/File:Hurricane_katrina_damage_gulfport_mississippi.jpg.
Reporters from the networks and cable channels rushed to chronicle the catastrophe. They emotionally expressed their horror on camera and in print at the woefully tardy and inadequate response to the disaster by the government’s Federal Emergency Management Agency (FEMA). The head of FEMA confessing on television that he had only learned belatedly that thousands were stranded at the New Orleans’ convention center without food or water symbolized this incompetence. Through the media and the Internet, Americans and people throughout the world witnessed an inept federal agency and learned that it was led not by a disaster expert but by a political appointee whose previous employer was the International Arabian Horse Association.
FEMA is just one of over two thousand executive agenciesOrganizations within the federal executive branch designed to apply the law.—governmental organizations in the executive branch that are authorized and designed to apply the law. Collectively these agencies make up the federal bureaucracyThat part of the executive branch outside the presidency that carries out laws and regulations.. The bureaucracy consists of career civil servants and of political appointees. Most of these bureaucrats competently carry out their duties largely unnoticed by the media. Few reporters cover agencies on a regular basis. Agencies sometimes get into the news on their own terms; all of them employ public relations experts to crank out press releases and other forms of mass communication containing information on their programs and to respond to reporters’ requests for facts and information. But the media often portray the bureaucracy negatively as a haven of incompetence and, as with their coverage of FEMA and Hurricane Katrina, are quick to chase after stories about bungling, blundering bureaucrats.