Table of Contents
- The Strategic Leader’s New Mandate
- What Is Organizational Capacity for Change?
- OCC Dimension 1: Trustworthy Leadership
- OCC Dimension 2: Trusting Followers
- OCC Dimension 3: Capable Champions
- OCC Dimension 4: Involved Midmanagement
- OCC Dimension 5: Systems Thinking
- OCC Dimension 6: Communication Systems
- OCC Dimension 7: Accountable Culture
- OCC Dimension 8: Innovative Culture
- The Big Picture
- Appendix A: OCC Survey Instrument
- Appendix B: 8 Dimensions and Factor Loadings for OCC
- Appendix C: OCC Benchmarking
- Appendix D: OCC Benchmarking
- Appendix E: Resources
Focusing on Organizational Change, v. 1.0
by William Q. Judge Jr.
Chapter 8 OCC Dimension 6: Communication Systems
The single biggest problem in communication is the illusion that it has taken place.
George Bernard Shaw
Good communication is as stimulating as black coffee, and just as hard to sleep after.
Anne Morrow Lindbergh