Table of Contents
- About the Authors
- Introduction to Principles of Management
- Personality, Attitudes, and Work Behaviors
- History, Globalization, and Values-Based Leadership
- Developing Mission, Vision, and Values
- Case in Point: Flat World Knowledge Transforms Textbook Industry
- Strategic Management in the P-O-L-C Framework
- How Do Strategies Emerge?
- Strategy as Trade-Offs, Discipline, and Focus
- Developing Strategy Through Internal Analysis
- Developing Strategy Through External Analysis
- Formulating Organizational and Personal Strategy With the Strategy Diamond
Goals and Objectives
- Case in Point: Nucor Aligns Company Goals With Employee Goals
- The Nature of Goals and Objectives
- From Management by Objectives to the Balanced Scorecard
- Characteristics of Effective Goals and Objectives
- Using Goals and Objectives in Employee Performance Evaluation
- Integrating Goals and Objectives with Corporate Social Responsibility
- Your Personal Balanced Scorecard
- Organizational Structure and Change
- Organizational Culture
- Social Networks
Leading People and Organizations
- Case in Point: Indra Nooyi Draws on Vision and Values to Lead
- Who Is a Leader? Trait Approaches to Leadership
- What Do Leaders Do? Behavioral Approaches to Leadership
- What Is the Role of the Context? Contingency Approaches to Leadership
- Contemporary Approaches to Leadership
- Developing Your Leadership Skills
- Decision Making
- Communication in Organizations
- Managing Groups and Teams
- Motivating Employees
- The Essentials of Control
Strategic Human Resource Management
- Case in Point: Kronos Uses Science to Find the Ideal Employee
- The Changing Role of Strategic Human Resource Management in Principles of Management
- The War for Talent
- Effective Selection and Placement Strategies
- The Roles of Pay Structure and Pay for Performance
- Designing a High-Performance Work System
- Tying It All Together—Using the HR Balanced Scorecard to Gauge and Manage Human Capital, Including Your Own
Principles of Management, v. 1.1
by Mason Carpenter, Talya Bauer, and Berrin Erdogan
Chapter 12 Communication in Organizations
A sender’s choice of communication channel affects the quality of what is actually understood by the receiver.
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What’s in It for Me?
Reading this chapter will help you do the following:
- Define communication and understand the communication process.
- Understand and overcome barriers to effective communication.
- Compare and contrast different types of communication.
- Compare and contrast different communication channels.
- Develop your own communication skills.
Figure 12.2 The P-O-L-C Framework