Textbook Details
- By:
- Scott McLean
- Published:
- August 2013
- Discipline:
- Business Communication Textbooks
- ISBN (Digital):
- 978-1-4533-5918-1
Brief Table of Contents
Chapter 1: Service Industry Business Environment
Chapter 2: Learning to Learn
Chapter 3: Work Ethic and Workplace Values
Chapter 4: Customer Service Overview
Chapter 5: Team Building
Chapter 6: Introduction to Business Principles
Chapter 7: Language of Business
Chapter 8: Creating Positive Customer Relations
Chapter 9: Problem Solving in Customer Service
Chapter 10: Telephone Skills
Chapter 11: Sales Skills
Chapter 12: Managing Difficult Situations
Chapter 13: Managing the Multicultural Customer
Chapter 14: Introduction to Computer Technology
Chapter 15: Introduction to Business Software Applications
Chapter 16: E-Commerce
Chapter 17: Basic Business Writing
Chapter 18: Change Management
Chapter 19: Managing Multiple Tasks and Priorities
Chapter 20: Tools of Service Excellence
Chapter 21: Positive Image
Chapter 22: Personal Wellness
Chapter 23: Job Interview Skills