Human Relations | Laura Portolese

- 1Human Relations in a Nutshell
- 2How To Be Your Best Self
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  - 2.1Emotional Intelligence
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  - 2.2Goal Setting
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  - 2.3Continuous Learning
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  - 2.4Chapter Summary and Case
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- 3Enhancing Your Self-Esteem
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  - 3.1What Is Self-Esteem, Self-Confidence, and Self-Image?
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  - 3.2Causes of Low Self-Esteem
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  - 3.3Signs of Low Self-Esteem
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  - 3.4Ways to Build Self-Esteem
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  - 3.5Chapter Summary and Exercises
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- 4Managing Stress Levels
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  - 4.1Types of Stress
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  - 4.2Symptoms of Stress
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  - 4.3Sources of Stress
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  - 4.4Reducing Stress
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  - 4.5Chapter Summary and Case
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- 5Building Communications Skills
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  - 5.1Verbal and Written Communication Strategies
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  - 5.2Principles of Nonverbal Communication
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  - 5.3Nonverbal Communication Types
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  - 5.4Public Speaking as a Form of Communication
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  - 5.5Persuasion and Selling Yourself
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  - 5.6Chapter Summary and Case
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- 6Navigating Ethical Situations
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  - 6.1An Ethics Framework
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  - 6.2Making Ethical Decisions
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  - 6.3Social Responsibility
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  - 6.4Chapter Summary and Case
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- 7Understanding Your Motivations
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  - 7.1Human Motivation at Work
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  - 7.2Strategies Used to Increase Motivation
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  - 7.3Chapter Summary and Case
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- 8Working in Teams
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  - 8.1What Is a Team?
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  - 8.2Team Life Cycles and Member Roles
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  - 8.3Team Dynamics and Difficult Team Members
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  - 8.4Effective Team Meetings
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  - 8.5Chapter Summary and Case
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- 9How to Make Great Decisions
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  - 9.1What is Decision Making?
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  - 9.2Rational Decision-Making Model and Pitfalls to Avoid
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  - 9.3Decision Making in Groups
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  - 9.4Chapter Summary and Case
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- 10Managing Conflict and Understanding Unions
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  - 10.1What is Conflict?
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  - 10.2Conflict Styles and Managing Conflict
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  - 10.3What are Labor Unions?
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  - 10.4Collective Bargaining
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  - 10.5Grievance Processes
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  - 10.6Chapter Summary and Case
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- 11Embracing Diversity, Multiculturalism, and Cultural Intelligence
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  - 11.1Diversity and Multiculturalism
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  - 11.2Multiculturalism and the Law
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  - 11.3Cultural Intelligence
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  - 11.4Chapter Summary and Case
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- 12How to Be a Leader
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  - 12.1Management Styles
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  - 12.2Leadership versus Management
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  - 12.3Chapter Summary and Case
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- 13Building Career Success
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  - 13.1Career Growth: Power Positioning and Power Sources
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  - 13.2Career Growth: Negotiation
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  - 13.3Career Growth: Behaviors and Change
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  - 13.4Career Growth: Impression Management
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  - 13.5Career Growth: Resumes, Interviews, and Personality
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  - 13.6Chapter Summary and Case
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