Human Relations | Laura Portolese

- 1What Is Human Relations?
- 2Be Your Best Self
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  - 2.1Emotional Intelligence
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  - 2.2Goal Setting
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  - 2.3Continuous Learning
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  - 2.4Chapter Summary and Case
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- 3Enhance Your Self-Esteem
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  - 3.1What Is Self-Esteem, Self-Confidence, and Self-Image?
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  - 3.2Causes of Low Self-Esteem
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  - 3.3Signs of Low Self-Esteem
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  - 3.4Ways to Build Self-Esteem
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  - 3.5Chapter Summary and Case
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- 4Manage Stress
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  - 4.1Types of Stress
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  - 4.2Symptoms of Stress
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  - 4.3Sources of Stress
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  - 4.4Reducing Stress
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  - 4.5Chapter Summary and Case
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- 5Build Communication Skills
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  - 5.1Verbal and Written Communication Strategies
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  - 5.2Principles of Nonverbal Communication
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  - 5.3Nonverbal Communication Types
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  - 5.4Public Speaking as a Form of Communication
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  - 5.5Persuasion and Selling Yourself
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  - 5.6Chapter Summary and Case
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- 6Navigate Ethical Situations
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  - 6.1An Ethics Framework
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  - 6.2Making Ethical Decisions
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  - 6.3Social Responsibility
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  - 6.4Chapter Summary and Case
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- 7Understand Your Motivations
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  - 7.1Human Motivation at Work
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  - 7.2Strategies Used to Increase Motivation
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  - 7.3Chapter Summary and Case
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- 8Work in Teams
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  - 8.1What Is a Team?
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  - 8.2Team Life Cycles and Member Roles
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  - 8.3Team Dynamics and Difficult Team Members
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  - 8.4Effective Team Meetings
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  - 8.5Chapter Summary and Case
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- 9Make Great Decisions
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  - 9.1What Is Decision Making?
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  - 9.2Rational Decision-Making Model and Pitfalls to Avoid
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  - 9.3Decision Making in Groups
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  - 9.4Chapter Summary and Case
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- 10Manage Conflict and Understand the Role of Unions
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  - 10.1What Is Conflict?
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  - 10.2Conflict Styles and Managing Conflict
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  - 10.3What Are Labor Unions?
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  - 10.4Collective Bargaining
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  - 10.5Grievance Processes
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  - 10.6Chapter Summary and Case
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- 11Embrace Diversity, Inclusion, and Cultural Intelligence
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  - 11.1What Is Diversity & Inclusion (D&I)?
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  - 11.2Diversity and the Law
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  - 11.3Cultural Intelligence
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  - 11.4Chapter Summary and Case
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- 12Be a Leader
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  - 12.1Management Styles
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  - 12.2Leadership versus Management
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  - 12.3Chapter Summary and Case
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- 13Build Career Success
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  - 13.1Career Growth: Power Positioning and Power Sources
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  - 13.2Career Growth: Negotiation
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  - 13.3Career Growth: Behaviors and Change
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  - 13.4Career Growth: Impression Management
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  - 13.5Career Growth: Résumés, Interviews, and Personality
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  - 13.6Chapter Summary and Case
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