Organizational Behavior | Talya Bauer and Berrin Erdogan

- 1Organizational Behavior
- 2Managing Demographic and Cultural Diversity
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  - 2.1Doing Good as a Core Business Strategy: The Case of Goodwill Industries
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  - 2.2Demographic Diversity
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  - 2.3Cultural Diversity
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  - 2.4The Role of Ethics and National Culture
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  - 2.5Managing Diversity for Success: The Case of IBM
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  - 2.6Conclusion
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  - 2.7Exercises
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- 3Understanding People at Work: Individual Differences and Perception
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  - 3.1Advice for Hiring Successful Employees: The Case of Guy Kawasaki
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  - 3.2The Interactionist Perspective: The Role of Fit
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  - 3.3Individual Differences: Values and Personality
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  - 3.4Perception
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  - 3.5The Role of Ethics and National Culture
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  - 3.6Using Science to Match Candidates to Jobs: The Case of Kronos
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  - 3.7Conclusion
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  - 3.8Exercises
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- 4Individual Attitudes and Behaviors
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  - 4.1People Come First: The Case of SAS
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  - 4.2Work Attitudes
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  - 4.3Work Behaviors
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  - 4.4The Role of Ethics and National Culture
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  - 4.5Rebounding from Defeat: The Case of Jeffrey Katzenberg
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  - 4.6Conclusion
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  - 4.7Exercises
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- 5Theories of Motivation
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  - 5.1A Motivating Place to Work: The Case of Zappos
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  - 5.2Need-Based Theories of Motivation
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  - 5.3Process-Based Theories
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  - 5.4The Role of Ethics and National Culture
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  - 5.5Motivation in Action: The Case of Trader Joe’s
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  - 5.6Conclusion
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  - 5.7Exercises
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- 6Designing a Motivating Work Environment
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  - 6.1Motivating Steel Workers Works: The Case of Nucor
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  - 6.2Motivating Employees Through Job Design
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  - 6.3Motivating Employees Through Goal Setting
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  - 6.4Motivating Employees Through Performance Appraisals
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  - 6.5Motivating Employees Through Performance Incentives
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  - 6.6The Role of Ethics and National Culture
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  - 6.7Motivation Key for Success: The Case of Xerox
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  - 6.8Conclusion
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  - 6.9Exercises
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- 7Managing Stress and Emotions
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  - 7.1Facing Foreclosure: The Case of Camden Property Trust
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  - 7.2What Is Stress?
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  - 7.3Avoiding and Managing Stress
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  - 7.4What Are Emotions?
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  - 7.5Emotions at Work
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  - 7.6The Role of Ethics and National Culture
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  - 7.7Getting Emotional: The Case of American Express
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  - 7.8Conclusion
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  - 7.9Exercises
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- 8Communication
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  - 8.1You’ve Got Mail…and You’re Fired! The Case of RadioShack
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  - 8.2Understanding Communication
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  - 8.3Communication Barriers
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  - 8.4Different Types of Communication and Channels
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  - 8.5The Role of Ethics and National Culture
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  - 8.6Employee Satisfaction Translates to Success: The Case of Edward Jones
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  - 8.7Conclusion
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  - 8.8Exercises
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- 9Managing Groups and Teams
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  - 9.1Teamwork Takes to the Sky: The Case of General Electric
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  - 9.2Group Dynamics
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  - 9.3Understanding Team Design Characteristics
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  - 9.4Management of Teams
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  - 9.5Barriers to Effective Teams
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  - 9.6The Role of Ethics and National Culture
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  - 9.7Green Teams at Work: The Case of New Seasons Market
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  - 9.8Conclusion
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  - 9.9Exercises
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- 10Conflict and Negotiations
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  - 10.1Negotiation Failure: The Case of the PointCast
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  - 10.2Understanding Conflict
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  - 10.3Causes and Outcomes of Conflict
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  - 10.4Conflict Management
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  - 10.5Negotiations
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  - 10.6The Role of Ethics and National Culture
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  - 10.7Avoiding Conflict at WorldCom: The Case of Bernard Ebbers
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  - 10.8Conclusion
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  - 10.9Exercises
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- 11Making Decisions
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  - 11.1Decision-Making Culture: The Case of Google
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  - 11.2Understanding Decision Making
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  - 11.3Faulty Decision Making
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  - 11.4Decision Making in Groups
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  - 11.5The Role of Ethics and National Culture
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  - 11.6Empowered Decision Making: The Case of Ingar Skaug
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  - 11.7Conclusion
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  - 11.8Exercises
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- 12Leading People Within Organizations
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  - 12.1Taking on the Pepsi Challenge: The Case of Indra Nooyi
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  - 12.2Who Is a Leader? Trait Approaches to Leadership
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  - 12.3What Do Leaders Do? Behavioral Approaches to Leadership
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  - 12.4What Is the Role of the Context? Contingency Approaches to Leadership
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  - 12.5What’s New? Contemporary Approaches to Leadership
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  - 12.6The Role of Ethics and National Culture
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  - 12.7Leadership Development: The Case of Starbucks
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  - 12.8Conclusion
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  - 12.9Exercises
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- 13Power and Politics
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  - 13.1Focus on Power: The Case of Steve Jobs
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  - 13.2The Basics of Power
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  - 13.3The Power to Influence
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  - 13.4Organizational Politics
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  - 13.5Understanding Social Networks
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  - 13.6The Role of Ethics and National Culture
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  - 13.7Getting Connected: The Case of Social Networking
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  - 13.8Conclusion
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  - 13.9Exercises
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- 14Organizational Structure and Change
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  - 14.1Organizational Structure: The Case of Toyota
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  - 14.2Organizational Structure
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  - 14.3Organizational Change
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  - 14.4The Role of Ethics and National Culture
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  - 14.5Changing for Good: The Case of Hanna Andersson Corporation
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  - 14.6Conclusion
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  - 14.7Exercises
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- 15Organizational Culture
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  - 15.1Building a Customer Service Culture: The Case of Nordstrom
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  - 15.2Understanding Organizational Culture
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  - 15.3Characteristics of Organizational Culture
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  - 15.4Creating and Maintaining Organizational Culture
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  - 15.5Creating Culture Change
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  - 15.6The Role of Ethics and National Culture
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  - 15.7Clash of the Cultures: The Case of Newell Rubbermaid
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  - 15.8Conclusion
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  - 15.9Exercises
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