Business English for Success

- 1Writing Basics: What Makes a Good Sentence?
- 2Punctuation
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  - 2.1Commas
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  - 2.2Semicolons
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  - 2.3Colons
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  - 2.4Quotes
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  - 2.5Apostrophes
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  - 2.6Parentheses
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  - 2.7Dashes
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  - 2.8Hyphens
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  - 2.9Punctuation: End-of-Chapter Exercises
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- 3Working with Words: Which Word Is Right?
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  - 3.1Commonly Confused Words
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  - 3.2Spelling
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  - 3.3Word Choice
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  - 3.4Prefixes and Suffixes
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  - 3.5Synonyms and Antonyms
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  - 3.6Using Context Clues
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  - 3.7Working with Words: End-of-Chapter Exercises
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- 4Help for English Language Learners
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  - 4.1Word Order
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  - 4.2Negative Statements
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  - 4.3Count and Noncount Nouns and Articles
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  - 4.4Pronouns
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  - 4.5Verb Tenses
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  - 4.6Modal Auxiliaries
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  - 4.7Prepositions
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  - 4.8Slang and Idioms
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  - 4.9Help for English Language Learners: End-of-Chapter Exercises
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- 5Writing Paragraphs: Separating Ideas and Shaping Content
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  - 5.1Purpose, Audience, Tone, and Content
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  - 5.2Effective Means for Writing a Paragraph
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  - 5.3Writing Paragraphs: End-of-Chapter Exercises
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- 6Refining Your Writing: How Do I Improve My Writing Technique?
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  - 6.1Sentence Variety
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  - 6.2Coordination and Subordination
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  - 6.3Parallelism
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  - 6.4Refining Your Writing: End-of-Chapter Exercises
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- 7The Writing Process: How Do I Begin?
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  - 7.1Apply Prewriting Models
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  - 7.2Outlining
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  - 7.3Drafting
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  - 7.4Revising and Editing
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  - 7.5The Writing Process: End-of-Chapter Exercises
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- 8Writing Essays: From Start to Finish
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  - 8.1Developing a Strong, Clear Thesis Statement
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  - 8.2Writing Body Paragraphs
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  - 8.3Organizing Your Writing
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  - 8.4Writing Introductory and Concluding Paragraphs
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  - 8.5Writing Essays: End-of-Chapter Exercises
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- 9Effective Business Writing
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  - 9.1Getting Started
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  - 9.2Oral versus Written Communication
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  - 9.3How Is Writing Learned?
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  - 9.4Good Writing
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  - 9.5Style in Written Communication
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  - 9.6Principles of Written Communication
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  - 9.7Overcoming Barriers to Effective Written Communication
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  - 9.8Additional Resources
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- 10Writing Preparation
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  - 10.1Getting Started
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  - 10.2Think, Then Write: Writing Preparation
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  - 10.3A Planning Checklist for Business Messages
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  - 10.4Research and Investigation: Getting Started
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  - 10.5Ethics, Plagiarism, and Reliable Sources
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  - 10.6Completing Your Research and Investigation
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  - 10.7Reading and Analyzing
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  - 10.8Additional Resources
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- 11Writing
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  - 11.1Getting Started
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  - 11.2Organization
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  - 11.3Writing Style
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  - 11.4Making an Argument
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  - 11.5Paraphrase and Summary versus Plagiarism
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  - 11.6Additional Resources
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- 12Revising and Presenting Your Writing
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  - 12.1Getting Started
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  - 12.2General Revision Points to Consider
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  - 12.3Specific Revision Points to Consider
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  - 12.4Style Revisions
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  - 12.5Evaluating the Work of Others
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  - 12.6Proofreading and Design Evaluation
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  - 12.7Additional Resources
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- 13Business Writing in Action
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  - 13.1Getting Started
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  - 13.2Text, E-mail, and Netiquette
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  - 13.3Memorandums and Letters
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  - 13.4Business Proposal
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  - 13.5Report
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  - 13.6Résumé
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  - 13.7Sales Message
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  - 13.8Additional Resources
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- 14APA and MLA Documentation and Formatting
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  - 14.1Formatting a Research Paper
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  - 14.2Citing and Referencing Techniques
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  - 14.3Creating a References Section
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  - 14.4Using Modern Language Association (MLA) Style
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  - 14.5APA and MLA Documentation and Formatting: End-of-Chapter Exercises
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