Human Relations | Laura Portolese

- 1What Is Human Relations?
- 2Achieve Personal Success
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  - 2.1Emotional Intelligence
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  - 2.2Goal Setting
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  - 2.3Continuous Learning
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  - 2.4Chapter Summary and Case
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- 3Manage Your Stress
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  - 3.1Types of Stress
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  - 3.2Symptoms of Stress
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  - 3.3Sources of Stress
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  - 3.4Reducing Stress
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  - 3.5Chapter Summary and Case
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- 4Communicate Effectively
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  - 4.1Verbal and Written Communication Strategies
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  - 4.2Principles of Nonverbal Communication
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  - 4.3Nonverbal Communication Strategies
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  - 4.4Public Speaking Strategies
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  - 4.5Chapter Summary and Case
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- 5Be Ethical at Work
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  - 5.1An Ethics Framework
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  - 5.2Making Ethical Decisions
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  - 5.3Social Responsibility
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  - 5.4Chapter Summary and Case
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- 6Understand Your Motivations
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  - 6.1Human Motivation at Work
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  - 6.2Strategies Used to Increase Motivation
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  - 6.3Chapter Summary and Case
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- 7Work Effectively in Groups
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  - 7.1What Is a Group?
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  - 7.2Group Life Cycles and Member Roles
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  - 7.3Effective Group Meetings
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  - 7.4Chapter Summary and Case
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- 8Make Good Decisions
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  - 8.1Understanding Decision Making
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  - 8.2Faulty Decision Making
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  - 8.3Decision Making in Groups
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  - 8.4Chapter Summary and Case
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- 9Handle Conflict and Negotiation
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  - 9.1Understanding Conflict
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  - 9.2Causes and Outcomes of Conflict
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  - 9.3Conflict Management
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  - 9.4Negotiations
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  - 9.5Ethical and Cross-Cultural Negotiations
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  - 9.6Chapter Summary and Case
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- 10Manage Diversity at Work
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  - 10.1Diversity and Multiculturalism
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  - 10.2Multiculturalism and the Law
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  - 10.3Chapter Summary and Case
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- 11Work with Labor Unions
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  - 11.1The Nature of Unions
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  - 11.2Collective Bargaining
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  - 11.3Grievance Process
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  - 11.4Chapter Summary and Case
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- 12Be a Leader
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  - 12.1Management Styles
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  - 12.2Leadership versus Management
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  - 12.3Chapter Summary and Case
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- 13Manage Your Career
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  - 13.1Career Growth: Power Positioning and Power Sources
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  - 13.2Career Growth: Behaviors and Change
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  - 13.3Career Growth: Impression Management
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  - 13.4Career Growth: Personality and Strategies
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  - 13.5Chapter Summary and Case
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