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Published: 
November 2016
Page Count: 
278
ISBN: 
978-1-4533-7901-1

Human Relations

Version 2.0 By: Laura Portolese

Key Features:

  • End-of-section, self assessment quizzes.
  • Varied learning formats, such as YouTube videos and key takeaways.
  • Introductory chapter case studies.
  • Customizable.

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This textbook is suitable for the following courses: Human Relations.

Unlike typical organizational textbooks, Human Relations is less theoretical and more directly focuses on students in their current and future jobs. This textbook focuses on emotional intelligence and how to use it to achieve career success through ethics, communication, diversity, teamwork, conflict, decision making, stress management, motivation, and leadership. Portolese’s easy-to-understand approach engages learners while discussing how to effectively maneuver in the workplace.

New in This Version:
  • New examples and case studies.
  • Up-to-date coverage of the latest thinking in human relations.
  • New video links to demonstrate the concepts.
  • About the Author
  • Acknowledgments
  • Dedication
  • Preface

    • Chapter 1: What Is Human Relations?

  • 1.1 Why Study Human Relations?
  • 1.2 Human Relations: Personality And Attitude Effects
  • 1.3 Human Relations: Perception’s Effect
  • 1.4 Human Relations: Self Esteem And Self Confidence Effects
  • 1.5 Summary And Exercise

    • Chapter 2: Achieve Personal Success

  • 2.1 Emotional Intelligence
  • 2.2 Goal Setting
  • 2.3 Continuous Learning
  • 2.4 Chapter Summary And Case

    • Chapter 3: Manage Your Stress

  • 3.1 Types Of Stress
  • 3.2 Symptoms Of Stress
  • 3.3 Sources Of Stress
  • 3.4 Reducing Stress
  • 3.5 Chapter Summary And Case

    • Chapter 4: Communicate Effectively

  • 4.1 Verbal And Written Communication Strategies
  • 4.2 Principles Of Nonverbal Communication
  • 4.3 Nonverbal Communication Strategies
  • 4.4 Public Speaking Strategies
  • 4.5 Chapter Summary And Case

    • Chapter 5: Be Ethical at Work

  • 5.1 An Ethics Framework
  • 5.2 Making Ethical Decisions
  • 5.3 Social Responsibility
  • 5.4 Chapter Summary And Case

    • Chapter 6: Understand Your Motivations

  • 6.1 Human Motivation At Work
  • 6.2 Strategies Used To Increase Motivation
  • 6.3 Chapter Summary And Case

    • Chapter 7: Work Effectively in Groups

  • 7.1 What Is A Group?
  • 7.2 Group Life Cycles And Member Roles
  • 7.3 Effective Group Meetings
  • 7.4 Chapter Summary And Case

    • Chapter 8: Make Good Decisions

  • 8.1 Understanding Decision Making
  • 8.2 Faulty Decision Making
  • 8.3 Decision Making In Groups
  • 8.4 Chapter Summary And Case

    • Chapter 9: Handle Conflict and Negotiation

  • 9.1 Understanding Conflict
  • 9.2 Causes And Outcomes Of Conflict
  • 9.3 Conflict Management
  • 9.4 Negotiations
  • 9.5 Ethical And Cross Cultural Negotiations
  • 9.6 Chapter Summary And Case

    • Chapter 10: Manage Diversity at Work

  • 10.1 Diversity And Multiculturalism
  • 10.2 Multiculturalism And The Law
  • 10.3 Chapter Summary And Case

    • Chapter 11: Work with Labor Unions

  • 11.1 The Nature Of Unions
  • 11.2 Collective Bargaining
  • 11.3 Grievance Process
  • 11.4 Chapter Summary And Case

    • Chapter 12: Be a Leader

  • 12.1 Management Styles
  • 12.2 Leadership Versus Management
  • 12.3 Chapter Summary And Case

    • Chapter 13: Manage Your Career

  • 13.1 Career Growth: Power Positioning And Power Sources
  • 13.2 Career Growth: Behaviors And Change
  • 13.3 Career Growth: Impression Management
  • 13.4 Career Growth: Personality And Strategies
  • 13.5 Chapter Summary And Case

    • At FlatWorld, we take pride in providing a range of high-quality supplements alongside our titles, to help instructors teach effectively. Supplements are available for instructors who have registered their adoption with us. If you need to review or preview something specific, please contact us.


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    Instructor Manual

    Instructor Manual

    The Instructor Manual guides you through the main concepts of each chapter and important elements such as learning objectives, key terms, and key takeaways. Can include answers to chapter exercises, group activity suggestions, and discussion questions.

    Instructor Manual

    PowerPoint Lecture Notes

    PowerPoint Lecture Notes

    A PowerPoint presentation highlighting key learning objectives and the main concepts for each chapter are available for you to use in your classroom. You can either cut and paste sections or use the presentation as a whole.

    PowerPoint Lecture Notes

    Test Generator - powered by Cognero

    Test Generator - powered by Cognero

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    Test Bank Files for Import to Learning Management Systems

    Test Bank Files for Import to Learning Management Systems

    For your convenience, we've packaged our test items for easy import into Learning Management Systems like Blackboard, Brightspace/D2L, Canvas, Moodle, or Respondus.

    Test Item File

    Test Item File

    Need assistance in supplementing your quizzes and tests? Our test-item files (in Word format) contain many multiple-choice, fill-in-the-blank, and short-answer questions.

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    Laura Portolese Central Washington University

    Laura Portolese (Doctorate, Argosy University) is the author or co-author of four books with FlatWorld (Human Resource Management, Human Relations, The Art of Supervision and Leadership, and Consumer Behavior Today). Professor Portolese holds a master of business administration from City University and a doctorate of business administration from Argosy University. She teaches in the Department of Information Technology and Administrative Management, part of the Cenral Washington University’s College of Education and Professional Studies. Before beginning her teaching career, Professor Portolese worked for several organizations in management and operations. She’s also an entrepreneur who has performed consulting work for companies such as Microsoft.
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