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Please note FlatWorld Customer Service will be available 9 AM - 5 PM EST on Columbus Day, 10/14/19.

Returns

Return and Refund Policy

For Students:

Our return policy varies by format purchased.

Online eBook Access Pass – We only sell these passes to bookstores; please check with your bookstore to learn more about their return policy, as we do not accept returned Access Passes.

Online eBook – We understand that students sometimes choose to switch courses, which is why we offer complimentary online eBook to the first chapter of all our books for free. However, if you have purchased a book and then decide to switch course, we do allow you to return the book within five days of purchase. Please contact us at support@flatworld.com or 877.257.9243 (or 914-600-6340).

Online eBook + Downloads – Similar to our online eBook option, you may return the book within five days of purchase, provided that you haven't downloaded any of the eBook files.

Printed Textbook - To stay consistent with our mission of making high quality textbooks affordable again, we use a print on demand, no-inventory model, shipping orders directly. If your textbook was not shipped within the promised timeframe or if you received the wrong textbook, please contact us at support@flatworld.com or 877.257.9243 (or 914-600-6340). We do not otherwise accept returns of printed textbooks.

For Bookstores:

To stay consistent with our mission of making high quality textbooks affordable again, we have a streamlined bookstore proccess: our eBook Access Passes contain a single code that is not book specific, does not expire and is redeemable for all our titles. We do not therefore accept returns.

If you have any questions or concerns, please feel free to email bookstore@flatworld.com.

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