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FlatWorld's Customer Service Team will be closed from July 1st at 5:30 PM EDT through July 4th, with limited hours on July 3rd from 12:30 PM - 9 PM EDT. For faculty emergencies, please use our off-hours faculty hotline (877.257.9243). Have an enjoyable and safe 4th of July!

FlatWorld Return and Refund Policy

Students

We offer different return policies based on what you purchased.

  • Online Access: These orders can be returned within five days of purchase. Please contact us by email at support@flatworld.com or by phone at 877.257.9243.
  • Access Passes and Codes: Please visit the bookstore or retailer where you purchased your pass to return.
  • Downloadable Textbook: Just like Online Access, these orders can be returned within five days of purchase, but no returns are available if you’ve already downloaded the textbook files. Please contact us by email at support@flatworld.com or by phone at 877.257.9243.
  • Color Printed Textbook: If your textbook was not shipped within the promised timeframe or if you received the wrong textbook, please contact us by email at support@flatworld.com or by phone at 877.257.9243. We do not otherwise accept returns of printed textbooks.

Bookstores

Please see Bookstore Information for more information on our products for bookstores and return policies.

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