Published: June 2023
Page Count: 396
ISBN (Digital): 979-8-88794-191-2

Elements of Human Communication

Custom Version 3.0.1
By Scott McLean
Concorde Career College

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Homework

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Key Features

Provides contemporary context through real-world examples that resonate with students
Supportive Learning Structure

Introductory Exercises set the stage for topics to be presented in the coming chapter
Learning Objectives at the beginning of each main section help guide and focus students’ learning
Key terms highlight important concepts and terminology throughout the text
Key Takeaways at the end of every main section echo and reinforce the section’s Learning Objectives
Conclusion at the end of each main section help students consolidate manageable pieces of information just learned for better retention
Exercises at the end of each main section promote deeper learning and retention of new concepts by stimulating critical analysis

20 embedded videos throughout engage students and provide useful context
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Exploring Interpersonal Communication is suitable for courses such Interpersonal Communication, Interpersonal Relations, Applied Communication Skills, or similar course titles taught in business or communication departments at the undergraduate and graduate levels at both two- and four-year institutions.

Exploring Interpersonal Communication provides students with a solid, clear, and concise foundation for effective interpersonal communication in their professional and personal lives. With a focus on cultural diversity, this text shows students how to apply communication skills in a variety of contexts ranging from the workplace to home life to social media. Exploring Interpersonal Communication prepares students to become effective interpersonal communicators by providing them with relevant, practical examples and scenarios that relate directly to our modern, interconnected world.

1.1 Introduction to Interpersonal Communication

1.2 Why Is Communication Important?

1.3 What Is Communication?

1.4 Principles of Communication

1.5 Interpersonal Communication and Professional Responsibilities

Chapter 2: Perception and Interpersonal Communication

2.1 Introduction

2.2 Self-Concept and Self-Fulfilling Prophecy

2.3 Perception

2.4 Stereotypes, Prejudice, and Perceptions

Chapter 3: Listening and Interpersonal Communication

3.1 Introduction

3.2 Types of Listening

3.3 Listening, Common Ground, Relationships, and Self-Care

3.4 Listening, Difference, and Disagreement

Chapter 4: Verbal Communication, Words, and Language

4.1 Introduction

4.2 Words and Meaning

4.3 Principles of Verbal Communication

4.4 Jargon, Cliché, and Slang

4.5 Effective Interpersonal Conversations

4.6 Improving Interpersonal Conversations

Chapter 5: Beyond Words and Nonverbal Communication

5.1 Introduction

5.2 Principles of Nonverbal Communication

5.3 Diverse Types of Nonverbal Communication

5.4 Mindfulness and Effective Nonverbal Communication

Chapter 6: Interpersonal Communication and Self-Awareness

6.1 Introduction

6.2 Intrapersonal Communication: Our Inner Voice

6.3 Self-Concept and the Johari Window

6.4 Interpersonal Needs

6.5 Self-Disclosure

Chapter 7: Relationships and Interpersonal Communication

7.1 Introduction

7.2 Healthy Relationships, Sharing, and Turn-Taking

7.3 Principles and Types of Relationships

7.4 Relationship Messages and Common Misconceptions

7.5 Coming Together and Growing Apart

7.6 Maintaining and Improving Relationships

Chapter 8: Conflict Management and Interpersonal Communication

8.1 Introduction

8.2 Defensive and Supportive Communication, Relational Dialectics, and Improvement

8.3 Principles and Process of Interpersonal Conflict

8.4 Conflict Management Styles

8.5 Groupthink, Uncertainty, Forgiveness and Solving Problems Together

8.6 The Dark Side of Interpersonal Communication

Chapter 9: Group Communication, Teamwork, and Leadership

9.1 Getting Started

9.2 What Is a Group?

9.3 Group Problem Solving

9.4 Business and Professional Meetings

9.5 Teamwork and Leadership

9.6 Family Business

9.7 Additional Resources

Chapter 10: Presentation Organization and Outlines

10.1 Getting Started

10.2 Strategies for Presentation Success

10.3 Building a Sample Speech

10.4 Sample Speech Outlines

10.5 Organizing Principles for Your Speech

10.6 Transitions

Chapter 11: Presentations to Inform

11.1 Getting Started

11.2 Functions of the Presentation to Inform

11.3 Types of Presentations to Inform

11.4 Effective Motivational Strategies to Gain Audience Attention

11.5 Preparing to Present Your Speech to Inform

11.6 Creating an Informative Presentation

Chapter 12: Presentations to Persuade

12.1 Getting Started

12.2 What Is Persuasion?

12.3 Principles of Persuasion

12.4 Effective Strategies for the Presentation to Persuade

12.5 Speaking Ethically

12.6 Sample Persuasive Speech

12.7 Effective Elevator Speeches

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Instructor’s Manual

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Scott McLean

Walden University

Scott McLean is a Senior Contributing Faculty Member in the Communication Department at Walden University and Universidad Andrés Bello, Santiago de Chile. He also served as Associate Professor of Business Communication for the W. A. Franke College of Business, Northern Arizona University—Yuma, on a combined campus partnership with the University of Arizona and Arizona Western College. Scott was the 2007–2011 Shadle-EdgeCombe Endowed Faculty Chair at Arizona Western College.

Scott has written or co-written several other FlatWorld titles in communication, English, and business. His publishing record includes articles in peer-review journals, classic car magazines, and newspapers. From his experience working with students at the community college and undergraduate levels (including developmental English, college preparation, composition and argumentation, literature and analysis, and business communication), Scott has learned the importance of providing students with clear, concise learning resources with scaffolding and frequent opportunities for engagement and demonstration of skill mastery. He has also come to appreciate the important role the first English and business communication courses play in helping students achieve overall academic success.

Beyond his classroom experience, Scott regularly serves as a communications advisor to industry, business, and organizations. He’s served as a Subject Matter Expert in Professional Communication for Google (Outlier.org), Ebsco (learningexpresshub.com), Instructure (Canvas) and Strategic Education (sophia.org). He is a Certified Higher Education Professional (CHEP, cheponline.org) in Teaching, Online Teaching, Leadership, and Career Services. He also completed several Google Cloud Skill Boost trainings on Artificial Intelligence (AI) and earned the Elements of AI Certificate at the University of Helsinki.

Scott serves as an international business and industry consultant and has worked with The Robert Wood Johnson Foundation and The Confederated Tribes of Warm Springs, Oregon. He has also served on the Small Business and Innovative Research (SBIR) Evaluation Panel for the National Institutes of Health and evaluated programs for the Ministry of Hacienda, Chile and many others. He has taught at AWC/San Luis on the U.S./Mexican Border, at Central Oregon Community College’s Branch Campus on the Warm Springs Indian Reservation, and at Universidad San Sebastián in Concepción, Chile. Scott studied at Pontificia Universidad Católica de Chile, at Washington State University’s Edward R. Murrow School of Communication, and at Northern Arizona University–Flagstaff Department of English in the area of Professional Writing. He and his family live in Washington State.