- Published
- May 2012
- Page Count
- 374
- ISBN (Digital)
- 978-1-4533-4499-6
Principles of Marketing
Version 2.0
By Jeff Tanner and Mary Anne Raymond
Included Supplements
Key Features
This talented author team wrote their book to help you teach the experience and process of actually doing marketing - not just the vocabulary.
Principles of Marketing, v. 2.0
Jeff Tanner and Mary Ann Raymond
WHAT'S NEW IN 2.0:
- SOCIAL MEDIA FOCUS:
Version 2.0. now has updated coverage of developments in social media’s influence to empower consumers and its role in marketing. This includes sentiment analysis, mobile marketing, and customer service and complaint tracking as a communications and promotion channel.
- MORE EXAMPLES & NEW DISCUSSIONS:
The textbook now includes an overall increased number of examples, as well as new discussion questions in every chapter (at least 10 per chapter).
- REARRANGED CONCEPTS:
Key terms and repeated concepts have been strategically arranged to make customizing this book with Flat World's Book Editor even easier.
In writing Principles of Marketing, v. 2.0, Dr. Jeff Tanner and Mary Ann Raymond had simple aims:
- To teach the experience and process of actually doing marketing - not just the vocabulary.
You can listen to a podcast here of Jeff Tanner discussing this textbook.
This textbook is suitable for these courses: Introduction to Marketing, Principles of Marketing, Marketing 101
This textbook is suitable for 2 and 4 year institutions.
PEDAGOGICAL FEATURES: FIVE DOMINANT THEMES
- SERVICE DOMINANT LOGIC:
This textbook employs the term ”offering“ instead of the more traditional first "P" product. Consumers don't sacrifice value when alternating between a product and a service. They are evaluating the entire experience.
- SUSTAINABILITY:
Increasingly, companies are interested in the impact they are having on their local community as well as the overall environment. This is often referred to as the triple bottom line of financial, social, and environmental performance.
- ETHICS AND SOCIAL RESPONSIBILITY
The authors make consistent references to ethical situations throughout chapter coverage, and end of chapter materials often encompass ethical situations.
- GLOBAL COVERAGE
Whether it is today's price of gasoline, high profile elections, or Midwestern U.S. farming, almost every industry and company needs strong global awareness. And today’s marketing professionals must understand the world in which they and their companies operate.
- METRICS
With the potential to capture so much more detail about transactions, marketers should now be able to answer “Is this marketing strategy really worth it?”, “What is the marketing ROI?” and “What is this customer worth to us over their lifetime?”
- CUSTOMIZABILITY
Additionally, the Flat World Knowledge publishing model allows instructors to adapt the textbook to the exact needs of their specific class and student body.
See how easy it is to customize a textbook in this 4 minute demo: Flat World Editing Platform Video Demo
- About the Authors
- Acknowledgments
- Preface
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Chapter 1: What Is Marketing?
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Chapter 2: Strategic Planning
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Chapter 3: Consumer Behavior: How People Make Buying Decisions
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Chapter 4: Business Buying Behavior
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Chapter 5: Market Segmenting, Targeting, and Positioning
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Chapter 6: Creating Offerings
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Chapter 7: Developing and Managing Offerings
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Chapter 8: Using Marketing Channels to Create Value for Customers
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Chapter 9: Using Supply Chains to Create Value for Customers
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Chapter 10: Gathering and Using Information: Marketing Research and Market Intelligence
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Chapter 11: Integrated Marketing Communications and the Changing Media Landscape
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Chapter 12: Public Relations, Social Media, and Sponsorships
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Chapter 13: Professional Selling
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Chapter 14: Customer Satisfaction, Loyalty, and Empowerment
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Chapter 15: Price, the Only Revenue Generator
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Chapter 16: The Marketing Plan

Instructor’s Manual
The Instructor’s Manual guides you through the main concepts of each chapter and important elements such as learning objectives, key terms, and key takeaways. Can include answers to chapter exercises, group activity suggestions, and discussion questions.

PowerPoint Lecture Notes
A PowerPoint presentation highlighting key learning objectives and the main concepts for each chapter are available for you to use in your classroom. You can either cut and paste sections or use the presentation as a whole.

Test Generator
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Test Bank Files for Import to Learning Management Systems
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Test Item File
Need assistance in supplementing your quizzes and tests? Our test-item files (in Word format) contain many multiple-choice, fill-in-the-blank, and short-answer questions.
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