Principles of Marketing and Business Communication
Custom Version 1.0.2
By Jeff Tanner and Mary Anne Raymond
Western Governors University
Included Supplements
Key Features
Teaching Principles of Marketing? Adopt this college textbook as is or personalize it online at Flat World. Change chapter titles, move content with ease, and delight in how much less your students pay. We publish peer-reviewed textbooks by expert authors. You make them perfect for your course.Students
- Online Access Price
- $36.95
- Color Printed Textbook with Online Access Price
- $73.95
This textbook is suitable for the following courses: Marketing
Listen to this podcast here of Jeff Tanner discussing his new textbook.
Principles of Marketing by Tanner, Raymond and Schuster teaches the experience and process of actually doing marketing - not just the vocabulary. It carries five dominant themes throughout in order to expose students to marketing in today's environment:
Service dominant logic — This textbook employs the term ”offering“ instead of the more traditional First "P" — product. That is because consumers don’t sacrifice value when alternating between a product and a service. They are evaluating the entire experience, whether they interact with a product, a service, or a combination. So the fundamental focus is providing value throughout the value chain, whether that value chain encompasses a product, service, or both.
Sustainability — Increasingly, companies are interested in the impact they are having on their local community as well as the overall environment. This is often referred to as the ”triple bottom line“ of financial, social, and environment performance.
Ethics and social responsibility — Following on the sustainability notion is the broader importance of ethics and social responsibility in creating successful organizations. The authors make consistent references to ethical situations throughout chapter coverage, and end of chapter material in most chapters will encompass ethical situations.
Global coverage — Tanner, Raymond and Schuster deliberately entitled Chapter 1 ”What is Marketing?“ Whether it is today’s price of gasoline, the current U.S. presidential race, or Midwestern U.S. farming, almost every industry and company needs strong global awareness. And today’s marketing professionals must understand the world in which they and their companies operate.
Metrics — Firms today have the potential to gather more information than ever before about their current and potential customers. That information gathering can be costly, but it can also be very revealing. With the potential to capture so much more detail about micro transactions, firms should now be more able to answer ”well, what this marketing strategy really worth it?“ And ”what is the marketing ROI?“ And finally, ”what is this customer or set of customers worth to us over their lifetime?“
- About the Authors
- Acknowledgments
- Preface
- Secrets of Your EText: Accessing Integrated Learning Resources
-
Chapter 1: What Is Marketing?
-
Chapter 2: Strategic Planning
-
Chapter 3: Consumer Behavior: How People Make Buying Decisions
-
Chapter 4: Business Buying Behavior
-
Chapter 5: Market Segmenting, Targeting, and Positioning
-
Chapter 6: Creating Offerings
-
Chapter 7: Developing and Managing Offerings
-
Chapter 8: Using Distribution Channels to Create Value for Customers
-
Chapter 9: Using Supply Chains to Create Value for Customers
-
Chapter 10: Gathering and Using Information: Marketing Research and Market Intelligence
-
Chapter 11: Advertising, Integrated Marketing Communications, and the Changing Media Landscape
-
Chapter 12: Public Relations and Sales Promotions
-
Chapter 13: Professional Selling
-
Chapter 14: Customer Satisfaction, Loyalty, and Empowerment
-
Chapter 15: Price, the Only Revenue Generator
-
Chapter 16: The Marketing Plan
-
Chapter 17: Effective Business Communication
-
Chapter 18: Understanding Your Audience
-
Chapter 19: Writing Preparation
-
Chapter 20: Developing Business Presentations
-
Chapter 21: Nonverbal Delivery
-
Chapter 22: Organization and Outlines
-
Chapter 23: Intercultural and International Business Communication
-
Chapter 24: Group Communication, Teamwork, and Leadership

Instructor’s Manual
The Instructor’s Manual guides you through the main concepts of each chapter and important elements such as learning objectives, key terms, and key takeaways. Can include answers to chapter exercises, group activity suggestions, and discussion questions.

PowerPoint Lecture Notes
A PowerPoint presentation highlighting key learning objectives and the main concepts for each chapter are available for you to use in your classroom. You can either cut and paste sections or use the presentation as a whole.

Test Generator
Prefer printable tests? Download our test generator and start creating printable tests today! We offer a test generator for both PC and Mac users.

Test Bank Files for Import to Learning Management Systems
For your convenience, we've packaged our test items for easy import into Learning Management Systems like Blackboard, Brightspace/D2L, Canvas, Moodle, or Respondus.

Test Item File
Need assistance in supplementing your quizzes and tests? Our test-item files (in Word format) contain many multiple-choice, fill-in-the-blank, and short-answer questions.

Other Supplements
Solutions manuals, sample exams, video learning segments, workbooks, cases and lab manuals are just some of the extras our books will offer depending on the needs of the course. Click here to see what this textbook offers.
At FlatWorld, we take pride in providing a range of high-quality supplements alongside our titles, to help instructors teach effectively. Supplements are available for instructors who have registered their adoption with us. If you need to review or preview something specific, please contact us.
Already registered? Sign in here.