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Brief Table of Contents

• Chapter 1: Business Communication Soft Skills
• Chapter 2: Perception, Audience, and Message
• Chapter 3: The Business Writing Process
• Chapter 4: Revision, Proofreading, Format, and Design
• Chapter 5: Business Writing in Action
• Chapter 6: Business Presentations, Topics, and Stage Fright
• Chapter 7: Nonverbal Communication, Movement, and Visual Aids in Business Presentations
• Chapter 8: Presentation Organization and Outlines
• Chapter 9: Presentations to Inform
• Chapter 10: Presentations to Persuade
• Chapter 11: Business Presentations in Action
• Chapter 12: Business Communication and Conflict
• Chapter 13: Negative News, Crisis Communication, and Change
• Chapter 14: Intercultural and International Business Communication

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