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Brief Table of Contents

• Chapter 1: Effective Business Communication
• Chapter 2: Delivering Your Message
• Chapter 3: Effective Business Writing
• Chapter 4: Writing Preparation
• Chapter 5: Writing
• Chapter 6: Revising and Presenting Your Writing
• Chapter 7: Business Writing in Action
• Chapter 8: Developing Business Presentations
• Chapter 9: Presentations to Persuade
• Chapter 10: Negative News and Crisis Communication
• Chapter 11: Intercultural and International Business Communication

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