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Brief Table of Contents

• Chapter 1: Effective Business Communication
• Chapter 2: Delivering Your Message
• Chapter 3: Understanding Your Audience
• Chapter 4: Developing Business Presentations
• Chapter 5: Organization and Outlines
• Chapter 6: Nonverbal Delivery
• Chapter 7: Presentations to Inform
• Chapter 8: Presentations to Persuade
• Chapter 9: Business Presentations in Action
• Chapter 10: Intrapersonal and Interpersonal Business Communication
• Chapter 11: Group Communication, Teamwork, and Leadership
• Chapter 12: Intercultural and International Business Communication
• Chapter 13: Negative News and Crisis Communication
• Chapter 14: Business Writing in Action

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