Key Features

• Conversational writing style immediately engages the reader’s attention
• New AI Insights feature discusses how to leverage AI—and what to be aware of—across all areas of human relations
• Strong organizing framework grounded in emotional intelligence research
• Practical emphasis on how the “real-world” workplace actually functions, rather than presenting theoretical or ideal situations
• Over 55 hyperlinks to videos and webpages enrich online courses, engage students, and reinforce or augment many of the presented topics
• Focus on establishing and nurturing positive workplace relationships. Avoids in-depth discussions of human resource management or organizational behavior
• Chapter 13 on career management presents a unique discussion of how to power a position in an organization and successfully manage a career to achieve consistent upward growth
• Supportive learning features in each chapter:
  • Opening cases illustrate a situation related to the chapter’s topics
  • Learning Objectives start each main section to preview the chapter and prepare students to learn
  • Key Takeaways at the end of every main section to summarize new information while it is still fresh and encourage retention
  • Exercises at the end of every main section help develop critical thinking skills
  • New AI Insights feature discusses how to leverage AI across all areas of human relations
  • What’s In It for Me? feature explains the importance of key topics and how they directly relate to career success
  • Chapter Summary and Chapter Case reinforce material just learned and encourage students to apply concepts to real-world situations
  • Answer guidelines to all exercises and case questions are provided in the Instructor’s Manual
• Customizable